Do you have questions, look here for your answers!
What are your hours?
Until further notice the warewhouse is closed to the public but we will still do curbside pickups Monday - Friday 9am-4pm, please place your order online or over the phone and you will be called when your items are ready.
The phones are open Monday - Friday 7:30am - 5:00pm
What do I do if my order has shipped and my business is closed or unable to accept deliveries due to concerns from the Coronavirus?
- We recommend that you contact UPS (UPS.com) and provide an alternate delivery location, such as UPS store, home or other UPS access point.
- Any Ground package that is undeliverable will be held for 9 calendar days at the closest UPS facility for pickup. On the 10th day, if not picked up or provided alternate delivery instructions, UPS will make one final delivery attempt and then return the package if unable to deliver. Return/reship charges will apply
Do you offer financing?
Yes. We've partnered with AFFIRM to offer consumer lines of credit at great rates. Click here to learn more!
Where do I enter the coupon code?
The coupon code (Discount Code) is entered on the shopping cart page. See image below:where to enter coupon codes
Why am I being charged a Sales Tax?
Unless otherwise noted, items are subject to sales tax in AR, AZ, CA, CO, GA, IA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MS, MO, NC, ND, NE, NJ, NV, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WV, WI and WY.
In states imposing sales/use taxes, your purchase is not exempt from taxation solely because it was made online.
Keep in mind that many states require consumers to file a sales/use tax return each year to report all of their taxable purchases that were not taxed. You can learn more about filing these returns from your taxing authority.
If you have additional questions or have tax exemption please email email@example.com.
I choose the pick up option, what does that mean?
The 'Pick Up' option means that you are in the Phoenix Metro area and you would like to pick your order up at Ryan's Pet Supplies warehouse.
When will my pick up order be ready?
Please give us 3 hours to get your order picked. A customer service member will call you when your order is ready to be picked up.
All pickups over $500 must show ID and Credit Card used. We may also photograph your vehicle and license plate at our discretion.
How do I become a customer?
If you are calling on the phone, just give your information and place your order. If you are ordering online, create an account and place your order.
Do you ship to my country?
We ship to many countries across the world, if you are not seeing yours when you choose shipping please email firstname.lastname@example.org
Customers pay full shipping on all orders outside the contiguous United States. International orders under $150.00 will be charged a $14.95 international processing fee. Please note that additional duties, taxes and US customs charges may apply. These charges are not charged by Ryan’s Pet Supplies. For additional information please contact your local Customs Office. Some of the items we sell are classified by the federal government as ORM-D. These are chemicals, such as, blade cleaners or coolants that contain flammable material. ORM-D items can not be shipped outside the contiguous United States.
Can I bring my pet into the warehouse?
We encourage you to bring your well-behaved pets into our warehouse. We ask that you clean up after your pet if they make a mess and they must be on a leash.
Why is it so cold in the warehouse in the winter and so hot in the summer?
We understand that the temperature of our warehouse may not be desirable. We recommend that you dress according to the weather outside, our warehouse will reflect those temps.
Do you have a grooming facility?
We don't have a grooming facility.
Can you recommend a groomer for me to use?
Do to the fact that we have so many groomers as customers we are not able to recommend just one.
Can you please tell me where I can purchase your products in my state, country, etc...
We sell to the public, so the best way to get our products is directly from our website or warehouse.
Do you offer samples of shampoos, conditioners or other products you sell?
We do not offer a sample program at this time, nor do we have samples of our products for distribution.
I placed my order, but the money hasn't come out of my account yet?
It may take up to a day for us to process your order. We do not take payment until your order has been pulled to ensure you are not charged for items that may be out of stock.
What is your return policy?
Return anything within 30 days for a full refund less UPS published shipping rate. Merchandise must be in new, saleable condition and in original packaging. If the item came with a free item or gift, free item must also be returned in saleable condition. A restocking fee of 15% may be charged. On orders that were refused by the customer or were undeliverable, shipping fees will be deducted at UPS published shipping rate upon return of the order. Seasonal items, books, videos, and DVD's, may not be returned for exchange or credit unless they are defective. Defective items will be replaced with the same titled item.
We make every effort to ensure that all items advertising are available. However, due to the popularity of our products some items may be temporarily out of stock. We accept backorders on items of $25.00 or more. We do not accept backorders on COD orders and orders outside of the Continental United States. Backorders that become available within 30 days will automatically be shipped, after 30 days you will be contacted prior to shipment of backordered items. If for some unforeseen reason the backorder is not available after 60 days the order will be automatically cancelled.
Do You Price Match?
We strive to make sure that we are offering the best products at competitive prices. Occasionally another company will have the exact same product at a lower price. When this occurs we are happy to match that price. However, some restrictions apply:
- The product in question must be identical (color, model, size, manufacturer,etc) to the item available at Ryan’s Pet Supplies.
- The product must be offered by a US company. We will not price match with companies based out of the US.
- Due to market volatility we regret that we can’t price match Amazon, Chewy, or Ebay.
- Price match is not combinable with other promotions or free gift offers.
- Price match does not include applicable taxes or shipping.
If you have an item you would like price matched please call 800-525-7387 or email email@example.com. Please include all pertinent product and competitive price information.