REQUEST A RETURN AUTHORIZATION
To request a return authorization, please review the Return Policy below and email customerservice@ryanspet.com or click on the Ryan’s Return logo:
Make sure to include:
E-mail address and phone number
Invoice or Receipt number
Item number and quantity to be returned
Reason for the return
One of our customer service representatives will respond during our normal business hours.
1-800-525-7387
Monday – Friday 7:30am to 5:00pm AZ MST.
RETURN POLICY AND PROCEDURES
Return anything within 30 days for a full refund less UPS published shipping rate. Merchandise must be in new, saleable condition and in original packaging. If the item came with a free item or gift, free item must also be returned in saleable condition. If free item isn't returned we reserve the right to deduct the cost of the item from the refund. A restocking fee of 15% may be charged. On orders that were refused by the customer or were undeliverable, shipping fees will be deducted at UPS published shipping rate upon return of the order. Seasonal items, books, videos, and DVD's, may not be returned for exchange or credit unless they are defective. Defective items will be replaced with the same titled item.
Refunds will be issued to the original payment method. If the original payment if not available then a store credit will be issued.
PRODUCT RETURN REASONS
Defective / Does not Work
After verification inspection Ryan's Pet Supplies pays return shipping cost
Different from what was ordered
After verification inspection Ryan's Pet Supplies pays return shipping cost
Item Damaged
After verification inspection Ryan's Pet Supplies pays return shipping cost
No longer needed or wanted
Customer pays return costs - Credit issued minus shipping costs
I ordered the wrong item / size
Customer pays return costs - Credit issued minus return shipping costs
Seasonal items, books, videos, and DVD's, may not be returned for exchange or credit unless defective. Defective item will be replaced with the same title.
Merchandise under the manufacturer's warranty period must be returned to the manufacturer for repair or replacement. The manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair of return.
For assistance with Manufacturer warranty contact information please call 1-800-525-7387 ext. 30000.